CDW covers damage only to the exterior of the rented vehicle. The collision Damage Coverage offered is not insurance. It is an option that relieves the renter of financial responsibility if the vehicle is damaged while on contract.

When CDW is declined customers will pay full cost of the damages done to the rented vehicle in the event of an accident.

Collision Damage Coverage is void if the vehicle is not returned by the due back date and if the contract is not paid in full at time of return.

NO SHOW / CANCELLATION
Reservations are valid and honored for up to two hours after the requested pick up time. If the vehicle is not picked up within two hours of the requested pick up time the reservation status will be changed to a NO SHOW and a charge will be applied. Customers should contact us if there is need to change the pick up time of requested vehicle to avoid any problems.

Any cancellation should be done five (5) days prior to reservation date. Failure to do this will result in rental charge applied.

EXTENSION

Once a customer leaves our facility they should contact us if the return date or time needs to be extended. Only the renter is allowed to extend an open contract.

Additional funds must be available on the credit card to cover the rental time requested. In the event funds are not available or a payment cannot be made a request for extension will be denied and the rental vehicle must be returned on the original return date and time.

RATES

daily charges are on a 24 hour clock. Example: If you rent the vehicle at 10:00 a.m. on a Monday and return at 10:00 a.m. on Tuesday, this would be considered a one day rental.

Renters are given a 59-minute grace period to return. After such time the renter would be charged an hourly rate for each hour.

REFUELING OPTIONS

Purchase pre-paid fuel at time of rental at retail price. This option will save you time since you would not have to stop for fuel.

Self Refueling: Return the vehicle with fuel as rented. (Stop and refuel prior to returning the vehicle)

RENTER’S RESPONSIBILITY

Renters are responsible for all damages to the rental vehicle and any third party claims for liability while under a vehicle rental contract.
Renters are responsible for returning the vehicle at the designated date and time shown on the rental agreement. It is the responsibility of the renter to contact us to extend a contract and to pay additional amounts needed to
extend the contract. It is the renter’s responsibility to understand what they are initialing on the rental contract. Our customer service agents are trained to explain each line item to their customer prior to having the customer initial the contract.

CONTRACT VIOLATIONS
Contract violations include, but are not limited to:
1. Driving under the influence of intoxicants.
2. Operation of the vehicle by an unauthorized driver.
3. Off road use of the vehicle.
4. Failure to return rental vehicle by the due back date.
5. Failure to pay all charges listed on contract at time of return.

PARKING TICKET

The renter is responsible for paying for any and all parking tickets  received while the vehicle is on contract. Any parking ticket should be
presented at time of return to Rental Agent. Failure to pay any tickets will mean that the renter agrees to a charge for payment to the proper authorities.

AGE REQUIREMENT AND DRIVING EXPERIENCE

Minimum Age: 21 Driving Experience: 2 years

ADDITIONAL DRIVER

A surcharge of $ 5.00 applies per day (per additional driver)

Additional renters’ driver's license must be presented at time of rental. No additional renter may be added to a contract over the telephone.

DEPOSITS

The following are accepted for deposit and payments:

VISA, Master Card, AMEX, Local Cheques